PLEASE ENSURE YOU READ THESE TERMS AND CONDITIONS CAREFULLY. YOU ARE REQUIRED TO ACCEPT THEM IN ORDER TO USE THIS SITE. YOU WILL BE REQUIRED TO CONFIRM YOUR ACCEPTANCE OF THEM FORMALLY WHEN PURCHASING PRODUCTS THROUGH THIS SITE.
1. Name of supplier
Bambino&i Ltd or ‘us’ or ‘we’ are the owners of the website. Our Company Registration number is SC510820, registered in the UK.
2. Your capacity to enter into contracts
By placing an order with us, you warrant that you are:
(a) legally capable of entering, and have the authority to enter, into binding contracts; and
(b) at least 18 years old.
3. Placing an Order
3.1. By placing an order for any products, you make an offer to purchase and pay the relevant price for the Product you have chosen (an “Order”).
3.2. We offer two types of products 1. Digital Products (our online courses) and 2. Physical Products (ie our baby massage kits, gift packs). Additionally, we offer two types of purchases (1) a purchase for yourself which allows instant access to our digital products or (2) a purchase as a gift.
Digital Products only
Purchase for yourself
3.3. Upon placing an Order, you will be sent an acknowledgement email confirming and accepting your order. At this point, there will be a binding contract between us. An account will be automatically created for you and you will be sent an email which will include a link to our member’s dashboard and your username and auto-generated unique password to access the online course.
Physical Products (including digital product – online course)
Purchase for yourself
3.4. Upon placing an Order, you will be sent an acknowledgement email confirming and accepting your order. At this point, there will be a binding contract between us. An account will be automatically created for you and you will be sent an email which will include a link to our member’s dashboard and your username and auto-generated unique password to access the online course.
Purchase as a gift
3.5. Upon placing an order, you will be sent an acknowledgement email confirming and accepting your order. Your order will be accepted when we issue a dispatch email, at which point, there be a binding contract between us. The recipient will be sent an access code for which they must register on our website to access the digital content.
Physical Products only
3.6. Upon placing an Order for a physical product only (no access to any digital products) you will receive an email from us acknowledging that we have received your Order. Your order will be accepted when we issue a dispatch email, at which point, there be a binding contract between us.
The price for our products are quoted on our website, except in cases of obvious error.
Prices may change from time to time, but changes will not affect Orders that have already been acknowledged.
In the event that products listed on our website are incorrectly priced, where the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we are under no obligation to provide the product to you at the incorrect price, even after your order has been acknowledged.
You will need to make payment at the time you place your order. All payments must be made by credit or debit card. We accept payment from all major credit and debit cards including Mastercard and Visa and payments with Paypal. We will charge your credit, debit card or your Paypal account at the time that you place your order.
Please note that we will not be able to grant access to the Digital Content until the funds have reached our bank account.
6. Delivery of Physical Products
If we receive your order Monday – Friday before 12pm (GMT), it is our aim to process your order and dispatch your items on the same day. Please note that this may vary during busy periods.
7. When access to the Digital Content will be granted
When purchasing our course for yourself our aim is to allow immediate access to the Digital Content. When purchasing our course as a gift, the recipient will gain instant access upon registering on our website using the access code provided as part of their product. You agree that unforeseen technical problems can, on occasion prevent this. In these circumstances, we will resolve these as soon as is reasonably possible during usual business hours in the United Kingdom (i.e. between 9am and 5pm Monday to Friday, excluding bank/public holidays). If we are unable to resolve the problem within 14 days, you will have the right to cancel.
8. Use of the Digital Products
Subject to these terms and conditions and you paying for the rights to use the Digital Products, we grant you a non-exclusive, non-sub-licenceable and non-assignable right to use the Digital Products for your personal purposes. No ownership or copyright in any Digital Product shall pass to you.
You may not:
- Share your login/access details with other parties.
- Copy the Digital Products.
- Rent, loan, translate or modify the Digital Products.
- Place the Digital Products on any website or social media website or forum, or on the internet generally.
9. Cancellation rights
9.1. You may cancel this contract at any time within fourteen (14) days without giving any reason provided that the Product remains in its original, unsealed packaging. Please note that breaking or opening any seals such as stickers, ribbons or tape will invalidate your returns request. The cancellation period will expire fourteen (14) days from the day of dispatch.
9.2. To cancel this contract, a return authorisation must be requested within the cancellation period (see Clause 10)
YOU WILL LOSE THE RIGHT TO CANCEL THE CONTRACT ONCE YOU, OR THE THIRD PARTY INDICATED BY YOU, BEGIN TO VIEW ANY OF THE ONLINE COURSE CONTENT ON OUR WEBSITE.
9.3. You may cancel this contract within 14 days after we have acknowledged your order (the cancellation period).
9.4. You have the right to cancel the contract for digital products without any reason under the following circumstances:
- You have submitted a request for cancellation within the cancellation period (see clause 10); AND
- You have not registered for our online course (if received as a gift) and/or viewed or downloaded any of the Digital Products.
9.5. This does not affect your consumer rights for defective Digital Products.
9.6. By beginning to view any of the videos on our online course, both we and you acknowledge and confirm that:
- You have given us your express consent to the supply of the Digital Products to begin; and
- As a result of the supply of the Digital Products beginning, should this be within your cancellation period, you will lose your right to cancel the contract.
10.1. To cancel the contract, a return authorisation must be requested within 14 days of the relevant cancellation period (see Clause 9). Please email email@example.com stating your order number, name, address and email address and your desire to cancel the contract
10.2. For Physical Products, please return your Product(s) in the same condition in which you received them, in its original packaging and in its original unused condition within 14 days of receiving your Returns Approval. Otherwise the return will not be accepted. Any Product(s) returned will be sent at your own cost and risk.
10.3. Upon receipt we will refund the price of the item/order to your original card details within 14 days. Please note that we will refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, as we offer free royal mail second class delivery for our products, should you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
This return policy does not affect your statutory rights.
11. Contact details
Complaints or comments: If you have any complaints about our Products or services or any aspect of the way we have dealt with your order please email to firstname.lastname@example.org
Cancellation or returns: If you wish to cancel the contract please email email@example.com
We guarantee that the Digital Content will be free from any defects for 12 months from the date of purchase. Your statutory rights are not affected by this guarantee.
13. Damage and Non Delivery
Should your parcel get lost in transit, we will resend the item(s) once it has been confirmed lost by the carrier. Please report any item that is damaged or faulty on arrival, within 7 days of receipt. Please email us at firstname.lastname@example.org stating your order number, name, address and email address and details of non-delivery, damage or fault. Where it is damaged or faulty, please include a photo to help us with our enquiries.
14. Faulty Products
Should your product develop a fault within your guarantee period, please email us at email@example.com stating your order number, name and address and describe the fault and include a photo of such fault. Where necessary, we will then send you instructions for returning the product. In the first instance, goods will be replaced. Refunds will only be given if stock is not available.
15. Limitation of liability
15.1. If the Digital Content is defective, we shall have no liability to you unless you notify us by way of email (firstname.lastname@example.org) of the problem. We would normally expect that you would tell us within 10 working days of first attempting to access the Digital Content.
15.2. If you do not receive access to the Digital Content within 30 days of the date on which you ordered it, we shall normally have no liability to you unless you notify us by way of email (email@example.com) of the problem. We would normally expect that you would tell us within 40 days of the date on which you ordered the Digital Content.
15.3. If you notify a problem to us under this condition, our only obligation will be, at your option:
15.3.1. to make good any failure to gain access to the Digital Content; or
15.3.2. to refund to you the amount paid by you for the Digital Content in whatever way we choose.
15.4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as per clause 15.3.2 above.
15.5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.
16. These terms and conditions are binding
Our intention is that these terms and conditions will set out the agreement between you and us. The agreement is a contract and is binding on both you and us. Before you enter into a contract with us, please read all of these terms and conditions carefully. Make sure that they contain all that the matters you would like to see and that they do not contain any matters which you do not feel comfortable agreeing to. If you would like to see any changes please let us know, preferably by email to firstname.lastname@example.org. You can find our contact details in clause 10 above.
17. Law and jurisdiction
The terms and conditions are governed by English law and you and we will submit to the non-exclusive jurisdiction of the English courts.
18. Third parties
This contract does not allow any person, other than you and us, to enforce any terms and conditions (for the purposes of the Contracts (Rights of Third Parties) Act 1999).